Shipping and Delivery
Helcat ships from Geelong, Victoria and deliveries are from Monday to Friday will be sent within 48 hours of you placing your order. If you place your order on the weekend, we will post it on Monday.
When you place an order with us, you will receive an ETA from Sendle via the tracking page or your email if supplied at purchase. And whilst it is only an estimate, in most cases you can expect to receive your good/s within a week’s time.
- At Helcat, we offer free shipping on purchases over $175 (except for bulky items – noted on product page)
- For shipping on purchases less than $175, we charge a flat rate of $12.
If you have any concerns or queries regarding shipping, please don’t hesitate to contact us at email@example.com
IMPORTANT INFORMATION RE: COVID 19
With the advent of COVID-19, rules around the delivery of goods have changed.
Sendle, the amazing courier company that that we at Helcat use to deliver all our fabulous locally made products, has moved away from ‘Signature on Delivery’ and implemented an 'Authority to Leave' on all parcel deliveries.
This means, that we strongly recommend you do your best to be at home to receive your delivery (all-be-it in a socially distanced way!) as Helcat sadly will not be responsible for lost items once they have flown our coop.
NB: Sendle has a very simple tracking page (https://try.sendle.com/tracking) where you can use your 6-character reference number you receive from us during purchase to track your delivery, OR your email address if you provided it to us during purchase.
Please note, at this stage Helcat does not ship Internationally, and doesn’t deliver to PO Boxes or to parcel lockers
At Helcat we’ve put a lot of thought and care into our beautiful packaging, so you’ll receive your precious goods looking gorgeous, as well as safe and sound!
In addition to your treasured locally made product, we at Helcat are genuinely concerned about our environmental footprint and work hard to make sure all our packaging is sustainably sourced and locally made.
We only use Australian made 100% recycled boxes, tissue paper and biodegradable packaging materials. Our packing tape and protective wrap is 100% recyclable and biodegradable, and even our shipper is 100% carbon-neutral – the first shipping company to offer this in Australia.